I have 6 years experience in the BPO Industry mainly as a Customer Service Specialist and a Fraud Analyst for multinational companies, financial institutions and crowd sourcing websites...
I have knowledge in using the English Language. I have experience in phone and email support, admin work using Excel, Microsoft Office and the like...
I have experience in Customer Service, Fraud Detection, QA, Research and Team Management...
Presently I work as a Shift Team Lead for the evening shift in an international company. My main task is to manage the people working the graveyard shift, performing audits and to identify process failure for improvement. It is basically an assistant managerial position and directly reports to the Team Lead all the time.
“They're not only loyal and hardworking, they're super detail oriented!”
- Travis OVAAnswers
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