Customer Support | Influencer Marketing Manager

Overview

Looking for full-time work (8 hours/day)

at $8.31/hour ($1,600.00/month)

Bachelors degree

Last Active

June 24th, 2026 (yesterday)

Member Since

January 26th, 2021

Profile Description

My name is Maureen, a hard-working professional with 7 years of BPO experience and proven knowledge of customer service with good communication skills and good at multi-tasking. As a highly competent Virtual Assistant, I will bring a proactive and deadline-driven attitude to this role and continue to go beyond my client's expectations.

*Customer Support - live chat, inbound or outbound phone support, order processing, & email handling.

I also help ecommerce brands turn support into a growth engine. My focus: fast, accurate Customer Care across email and chat, tight Email Management workflows, and smooth Ecommerce Order Fulfillment (edits, exchanges, returns, refunds) plus Shipping & Order Fulfillment coordination with suppliers and 3PLs.

WHAT I HANDLE

• Inbox triage and replies in Zendesk/Gorgias; clear SLAs and tone guidelines

• Order tracking, delivery issues, refunds/returns, and dispute support

• Supplier/warehouse coordination, dispatch handoffs, and inventory notes

• Macro/SOP creation, QA, and weekly reporting in Google Sheets

TOOLS

• Zendesk, Gorgias, Freshdesk,Reamaze, Shopify & Shopify Inbox, Stripe/PayPal/Klarna, Google Sheets, Slack, Asana/Trello.