Customer Service Representative

Overview

Looking for full-time work (8 hours/day)

at $1.14/hour ($218.18/month)

BS Psychology

Last Active

June 2nd, 2014 (4394 days ago)

Member Since

June 2nd, 2014

Profile Description

Patience is very important in the CSR world. Not only is patience important to customers, who often reach out to support when they are confused and frustrated, but it's also important to the business at large: we've shown you before that great service beats fast service every single time.
I am attentive. Being attentive is also important. The ability to really listen to customers is so crucial for providing great service for a number of reasons.
As an experienced CSR, clear communication skills is very important. I have to find out more about my customers, but I make sure I’m getting to the problem at hand quickly. I also need to be cautious about how some of my communication habits translate to customers, and it's best to err on the side of caution whenever I find myself questioning a situation.
For me, a good CSR should have time management skills. I don't waste my time trying to go above and beyond for a customer in an area where I will just end up wasting both of our time.
With my experiences, I believe I am focused on goals and I believe I have the ability to work with less supervision.