Travel, Tourism and Hospitality

Overview

Looking for full-time work (8 hours/day)

at $4.96/hour ($960.00/month)

Bachelors degree

Last Active

July 16th, 2026 (yesterday)

Member Since

January 23rd, 2021

Profile Description

Hi, I'm Kathleen.

I specialize in Customer Support and Merchant Success for SaaS products in the Shopify ecosystem.

Over the years, I've worked directly with merchants, helping them troubleshoot technical issues, navigate app features, resolve subscription concerns, and get the most value from the products they use. My experience includes live chat support, customer issue investigation, escalation management, onboarding assistance, and maintaining a high-quality customer experience.

What I bring to the table:

• Shopify ecosystem experience
• SaaS customer support
• Live chat and email support
• Customer onboarding and training
• Subscription and billing support
• Technical troubleshooting
• Knowledge base documentation
• Community moderation and customer engagement
• CRM and support ticket management

I understand that great support is more than answering tickets. It's about building trust, improving retention, and helping customers succeed.

If you're looking for a reliable support professional who can communicate clearly, solve problems efficiently, and represent your brand professionally, I'd love to discuss how I can help your team.