Trainer/Supervisor

Overview

Looking for full-time work (8 hours/day)

at $5.68/hour ($1,000.00/month)

College

Last Active

April 5th, 2021 (1349 days ago)

Member Since

June 1st, 2014

Profile Description

Trainer / Team Leader
C3/Customer Contact Channels
Global City, Philippines
February 2012 – May 2014
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To deliver the knowledge I have acquired to the newly arrived CSRs through proper training.
Assisting them in learning throughout the process.
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Prepare training plans according to which the training takes place.
- Provide assistance in the process of training material preparation and review.
- Constantly evaluate PST curriculum for improvement while maintaining and updating modules and other training materials
- Strengthen PST practices in daily operations on the production floor
- Keep abreast on product knowledge updates by taking calls, attending operations team meetings, constantly coordinating and calibrating with Operations and Quality
- Coordinate with operations teams for assessing training requirements.
- Doing feedback sessions on effectiveness of training.
- Conducting refresher trainings from time to time based on the need.
- To manage the day–to-day planning, operation and problem-solving of a team of agents to meet with the required service level components, standards and sales targets, to develop the team to ensure delivery of a consistently superior customer experience by highly knowledgeable and customer-focused agents and to act as the communication conduit between Frontliners and Management. To offer creative solutions.
- Delivery of team sales, service level components, quality and productivity targets & indicators.
- People Management, including all HR related issues, as well as CSR development.