Executive Administrative Assistant

I have over 11 years of experience in administrative management and executive support, with the last 6 years focused on real estate and property management administration. My role involves managing daily administrative operations to ensure smooth and efficient business processes. I am experienced in handling communications, managing emails and calendars, organizing documents, and coordinating with tenants, clients, and vendors. I regularly prepare and maintain important documents such as lease agreements, transaction paperwork, reports, and tenant records, ensuring all files are organized and compliant with company and legal requirements. In my previous roles as a Real Estate Administrative Assistant and Property Manager, I monitored transaction deadlines, scheduled appointments, coordinated property maintenance, and supported marketing efforts by creating online listings, brochures, and social media content. I also managed customer inquiries, tenant relations, and internal communications, ensuring that issues were addressed promptly and professionally. Additionally, I am skilled in property management software, remote collaboration tools, and document management systems, which help streamline administrative workflows and improve operational efficiency. Overall, my experience in administrative management has strengthened my organizational skills, attention to detail, problem-solving ability, and customer service, allowing me to effectively support teams, manage multiple tasks, and maintain smooth day-to-day operations.

I have experience managing both long-term and short-term rental properties. For short-term rentals, I work with major booking platforms such as Airbnb, VRBO, and TripAdvisor, managing villas and private estates located in Chattanooga, USA. My responsibilities include coordinating bookings, ensuring properties are properly maintained, and scheduling housekeeping and cleaning teams to keep the properties guest-ready. For long-term rentals, I currently manage 182 tenants in New York City. My duties include scheduling housekeepers and maintenance staff to address unit issues, coordinating professional cleaners, collecting rental payments, handling court filings, processing lease renewals, and overseeing various administrative and property management tasks to ensure smooth day-to-day operations. My role requires strong organization, communication, and property management skills to effectively support both property owners and tenants while maintaining high standards across all properties.

I have experience supporting Human Resources functions through my administrative and property management roles. My responsibilities included assisting with recruitment coordination, onboarding new employees, maintaining employee records, and managing internal communications. I helped coordinate staff schedules, communicate company policies, and support employee relations by ensuring that concerns and requests were addressed promptly. I also maintained organized personnel documentation, contracts, and compliance records, ensuring accuracy and confidentiality. In addition, I collaborated with management to support training coordination, performance tracking, and staff communication, helping maintain an efficient and productive workplace. My administrative background has strengthened my organizational skills, attention to detail, and ability to manage sensitive information, which are essential in Human Resources.

During my time working with Boston Pads, I supported call center and client communication operations within a fast-paced real estate environment. My role involved handling a high volume of inbound and outbound calls, emails, and online inquiries from tenants, property owners, and prospective clients. I managed appointment scheduling, coordinated property showings, and ensured that all inquiries were addressed quickly and professionally. I also tracked client interactions, updated databases, and maintained accurate records of leads, tenant communications, and property information. In addition, I helped streamline communication between agents, property managers, and clients to ensure smooth operations. This experience strengthened my ability to manage multiple requests, maintain strong customer service standards, and support efficient call center workflows in a high-demand real estate market.

I have strong experience in customer support management through my work in property management and administrative roles. I regularly handle customer and tenant inquiries through email, messaging platforms, and booking systems, ensuring that all concerns are addressed promptly and professionally. My responsibilities include resolving issues, coordinating with maintenance teams, managing service requests, and ensuring a positive customer experience. I also track and document customer interactions, follow up on pending concerns, and maintain clear communication between clients, tenants, and internal teams. In addition, I help improve customer satisfaction by providing timely responses, maintaining accurate records, and ensuring that services are delivered efficiently. My experience has strengthened my ability to manage multiple requests while maintaining high standards of professionalism and customer care.

I have experience in lead generation through my work in real estate and property management. My responsibilities included identifying and reaching out to potential clients, tenants, and property owners through online platforms, email, and social media. I researched and gathered qualified leads using listing platforms, databases, and online directories, ensuring accurate contact information and client details. I maintained organized lead lists, tracked communications, and followed up with prospects to convert inquiries into bookings or long-term tenants. I also supported marketing efforts by posting property listings on platforms such as Airbnb, VRBO, and TripAdvisor, responding to inquiries, and nurturing leads through timely communication. My experience has helped me develop strong skills in prospecting, client communication, data organization, and lead tracking.

I have extensive experience in administrative data processing through my work in property management and real estate administration. My responsibilities include accurately entering, updating, and maintaining large amounts of data such as tenant records, lease agreements, payment histories, and property information in management systems and databases. I regularly review and verify data to ensure accuracy, consistency, and completeness, while organizing documents and digital records for easy retrieval. I also prepare reports, spreadsheets, and documentation used for tracking transactions, payments, and operational activities. In addition, I use various administrative tools and software to process information efficiently, maintain organized records, and support daily business operations. My strong attention to detail, organizational skills, and ability to handle confidential information ensure that data is managed securely and accurately.