Executive Administrative Assistant

Ingenious Prep Email Support Representative New York, NY August 2014 – July 2018 • Worked with the software development team on reported errors and bugs on newly released software and assisted in the deployment of release fixes. • Increased sales by educating prospects on the benefits of products and services in comparison to competitors. • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed • Configured hardware, devices, and software to set up workstations for employees. • Explained technical information in clear terms to non-technical individuals to promote better understanding • Transcription task VitualHelp247 Support/ Data Entry/ Transcription Sydney, New South Wales July 2018 • Corrected grammar, spelling and syntax mistakes. • Edited drafts created from speech recognition software. • Transcribed sensitive documents with complete confidentiality. • Determined information to be included in reports. • Reviewed outpatient records and interpreted documentation to identify all diagnoses and procedures. Scanned and filed medical records in alphabetical order to maintain an organized and up-to-date filing system. MovIt Logistics Account Executive Perth, Western Australia April 2012 – July 2014 • Maintaining assigned accounts and providing ongoing customer support. • Developing and implementing sales strategies around the provision of logistical services. • Identifying and contacting prospective customers to promote logistical services and negotiate contracts. • Integrating suitable technology solutions to optimize logistical services and communication channels. • Evaluating business processes, assessing risks, and recommending improvements to achieve sales targets. • Addressing customer concerns and finding innovative solutions for complex logistical challenges. • Assessing customer needs and determining suitable modes of transportation that align with cost and timeframe expectations. • Collaborating with other departments to optimize logistical services and arranging shipment and transportation details with carrier agents. • Developing and maintaining an effective carrier network and excellent customer relationships. • Overseeing the sales team, documenting processes, and preparing executive reports. Oxhill PTY LTD Procurement Personnel Perth, Western Australia May 2010 – July 2012 • Act as a point of contact between the company and suppliers • Identify potential suppliers based on project requirements • Negotiate contracts, terms, and deadlines with vendors and suppliers • Monitor and update relevant departments regarding price fluctuations of goods and vendor pricing • Manage an efficient flow of goods to ensure optimum production • Process purchase orders to acquire goods • Work closely with the legal department to ensure contract terms are favorable to the company • Attend meetings with the legal team, engineering team, vendors, and suppliers

Gordon Hunter Associates - grhunter.com Senior Recruiter US, CA Feb 2015 – March 2017 • Developed team communications and information for client meetings. • Managed quality assurance program, including on-site evaluations, internal audits, and customer surveys. • Resolved employee problems, improved operations, and provided exceptional client support. • Monitored social media and online sources for industry trends. • Worked with customers to understand their needs and provide quality service. • Resolved conflicts and negotiated mutually beneficial agreements between parties. • Maintained excellent attendance record, consistently arriving to work on time Crawford And O'Brein LTD HR Manager Recruitment US, CA April 2017 – June 2018 • Developed team communications and information for client meetings. • Managed quality assurance program, including on-site evaluations, internal audits, and customer surveys. • Resolved employee’s problems, improved operations, and provided exceptional client support. • Monitored social media and online sources for industry trends. • Worked with customers to understand their needs and provide quality service. • Resolved conflicts and negotiated mutually beneficial agreements between parties. • Maintained excellent attendance record, consistently arriving to work on time KickMedia, Brisbane, AUS HR Manager Recruitment US, CA May 2014– June 2016 • Screen applicants before forwarding them to their managers. • Catering to all the concerns concerned the employees that are under their supervision. • Sending out contracts to newly hired and Orienting them properly. • Ask them to go on duty right away on the given date.

• Assist in managing property availabilities across booking • sites such as Airbnb, VRBO, and TripAdvisor. • Responsible for handling inquiries through emails and • calls, scheduling housekeepers to address serving these in the unit. • Collecting payables.

• Assist in managing property availabilities across booking • sites such as Airbnb, VRBO, and TripAdvisor. • Responsible for handling inquiries through emails and • calls, scheduling housekeepers to address serving these in the unit. • Collecting payables. Provide guest support to resolve to pre-book or booking inquiries and coordinate with guest service personnel to resolve on-the-ground service issues. • Managing property availabilities, creating quotes for car rental, and extra person charges, arranging transportation, and creating service invoices. • Experienced with Lodgify, Freshdesk, Zoho invoices, and Vera • Door Online Door locks. Assisting customers in deciding what cleaning service will work best • Multitasking while receiving a high volume of calls using the Aloware Power dialer. • Managing dispatch of cleaning personnel to guest'slocation.

• Act as a point of contact between the company and suppliers • Identify potential suppliers based on project requirements • Negotiate contracts, terms, and deadlines with vendors and suppliers • Monitor and update relevant departments regarding price fluctuations of goods and vendor pricing • Manage an efficient flow of goods to ensure optimum production • Process purchase orders to acquire goods • Work closely with the legal department to ensure contract terms are favorable to the company • Attend meetings with the legal team, engineering team, vendors, and suppliers Maintaining assigned accounts and providing ongoing customer support. • Developing and implementing sales strategies around the provision of logistical services. • Identifying and contacting prospective customers to promote logistical services and negotiate contracts. • Integrating suitable technology solutions to optimize logistical services and communication channels. • Evaluating business processes, assessing risks, and recommending improvements to achieve sales targets. • Addressing customer concerns and finding innovative solutions for complex logistical challenges. • Assessing customer needs and determining suitable modes of transportation that align with cost and timeframe expectations. • Collaborating with other departments to optimize logistical services and arranging shipment and transportation details with carrier agents. • Developing and maintaining an effective carrier network and excellent customer relationships. • Overseeing the sales team, documenting processes, and preparing executive reports.