Jhester

Customer Service Expert | Travel & Hospitality Specialist | Cold Caller | Appoin

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Overview

Looking for full-time work (8 hours/day)

at $5.79/hour ($1,120.00/month)

Associates degree

Last Active

July 22nd, 2026 (2 days ago)

Member Since

January 21st, 2021

Profile Description

Hello! I’m Jhester, a dedicated and results-driven virtual assistant with extensive experience helping businesses streamline operations, enhance customer experiences, and grow their client base. My expertise spans customer support, cold calling, and lead generation, enabling me to contribute effectively to your team and achieve your business goals.

What I Offer:
Virtual Assistance

I provide reliable administrative support, including calendar management, data entry, email handling, travel coordination, and other day-to-day tasks—helping you stay organized and focused on growing your business.
Customer Support

I specialize in providing professional and empathetic customer support, ensuring every interaction leaves a positive impression. From handling inquiries and resolving issues to delivering accurate product information, I excel at managing communications across email, chat, and phone efficiently and effectively.
Lead Generation & Data Management

I help businesses grow by identifying, verifying, and organizing high-quality leads tailored to your target market. I maintain accurate, up-to-date contact information, manage leads in your CRM or spreadsheets, and provide actionable insights to support informed decisions. With my expertise, you’ll receive well-researched, verified leads ready for immediate outreach, saving time and boosting sales.
Cold Calling & Customer Outreach

I help businesses connect with potential clients through professional and persuasive cold calling. Skilled at engaging prospects, presenting products or services clearly, and handling objections with confidence and empathy, I ensure each call drives meaningful results.
Why Work With Me:


Reliable and punctual


Detail-oriented and organized


Proven ability to multitask and prioritize


Dedicated to delivering high-quality results


Let’s work together to take your business to the next level! I look forward to contributing to your success and providing the excellent service your clients deserve.

Top Skills

Experience: 5 - 10 years

I am an experienced customer service agent with a strong background in delivering exceptional service and effectively resolving customer inquiries and issues. With excellent communication and problem-solving skills, I am adept at managing a wide range of customer interactions across multiple channels, including phone, email, and live chat. I excel at actively listening to customers, understanding their needs, and providing tailored solutions to ensure satisfaction. In addition to problem resolution, I contribute to enhancing the customer experience by providing knowledgeable advice, recommending products or services, and ensuring a seamless journey from start to finish. With a strong focus on building rapport and fostering customer loyalty, I strive to maintain long-term relationships and support the overall success of the business.

Experience: 1 - 2 years

I am an experienced technical support representative with a strong background in troubleshooting, diagnosing, and resolving technical issues for customers. With a deep understanding of products, software, and systems, I excel in providing clear, effective support to users facing technical challenges. I am skilled at communicating complex technical concepts in a simple, easy-to-understand manner, ensuring customers feel confident and well-supported throughout the troubleshooting process.

Experience: 2 - 5 years

I am an experienced hotel reservation agent with proficiency in using multiple reservation platforms and booking management systems, allowing me to handle reservations, cancellations, and modifications seamlessly. I excel at managing individual and group bookings, ensuring all details are accurately entered into the system, and maintaining organized records of guest preferences and special requests. My expertise extends to coordinating with other hotel departments, such as the front desk, and housekeeping, to ensure that guest expectations are met from check-in to check-out.

Other Skills

Basic Information

Age
40
Gender
Male
Website
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Address
Cebu, Cebu City
Tests Taken
IQ
Score:  103
DISC
Dominance: 32%
Influence: 11%
Steadiness: 39%
Compliance: 19%
Government ID
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“I can find little blocks of time to focus so we can scale this business.”

Clearman Lawyers

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