Customer Service Representative/Email Support

Overview

Looking for part-time work (4 hours/day)

at $1.14/hour ($100.00/month)

Bachelor of Science in Hotel & Restaurant Management

Last Active

September 20th, 2014 (3739 days ago)

Member Since

May 31st, 2014

Profile Description

I've been working as a customer service representative from the past 4 years since I graduated in College. I started to work from a BPO company from 2010 as customer service representative, Back office under Content Solutions. We're handling MPS data, Licensing and Invoicing for International clients, I do email support as well. A job which apparently not related to the degree I finished.
After finishing my contact, I also worked as telesales marketing from a Local Marketing company, It's an Outsourcing services for international clients. We do outbound calls and selling company's product and services. The Company is a duly registered by the Philippines Department of Trade and Industry.
Currently, due to financial reasons, I have decided to look for another job related to my previous experience, I worked as a customer service representative from a Local E-commerce
company, it is on the same setting, Initially we're handling inbound calls, sometimes doing outbound task and Digital (email support) as well. I have advanced skills, I am a customer service oriented individual, I have good communication skills, Computer literate, and Telephone skills.
Work Experiences from 2010.
December 2012 - Present
Customer Service Representative (CSR)
Lazada Philippines
Job Duties:
Handling calls from customers in the Philippines
Assisting with different kinds of inquiries
Helping customer to check status of order online
Building rapport
Up selling
Mar 2012 - Aug 2012
Customer Service Representative (CSR)
Celestine Marketing Services
Job Duties:
Outsourcing services for international clients Outbound.
The Company is duly registered with the Philippines Department of Trade and Industry - [Project Base]
Nov 2010 - Jan 2012
Customer Service Representative (CSR)
SPi Global Incorporated (BPO Company)
Job Duties:
Customer Service Representative- Back Office/ Non-voice under Content Solution(Publishing)
(Hands on: MPS data, SAP, Licensing,
Invoicing, email support)
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