Results-driven Operations Supervisor and Learning & Development professional with experience in team leadership, employee coaching, performance management, training facilitation, and customer service operations. Experienced in supervising teams, improving employee performance, identifying learning gaps, and collaborating with cross-functional teams to achieve operational goals. Currently supporting one of the largest timeshare companies in the United States through operational leadership and performance management initiatives. Strong background in BPO operations, employee development, and stakeholder management.
Experience: 2 - 5 years
Experience: 5 - 10 years
Experience: 2 - 5 years
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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