Arnel

PropTech Operations Manager | Real Estate & Mortgage Workflows

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Overview

Looking for full-time work (8 hours/day)

at $13.30/hour ($2,560.00/month)

Associates degree

Last Active

June 25th, 2026 (yesterday)

Member Since

January 21st, 2021

Profile Description

I am a Real Estate Operations & Client Relations Manager with over five years of experience supporting U.S.-based lenders, appraisal management companies (AMCs), and property data platforms. I specialize in coordinating borrowers, onsite contacts, field inspectors, and internal QC teams to ensure accurate, compliant, and on-time delivery of appraisal and property data reports.

My background includes hands-on management of Freddie Mac and Fannie Mae UPD / PDR workflows, revision handling, escalation management, and vendor coordination across hundreds of active files. I work closely with clients to resolve scheduling conflicts, access issues, report defects, and lender conditions so loan files stay moving toward close.

I am highly experienced in remote operations, managing high-volume inboxes, tracking SLAs, coordinating multiple time zones, and keeping communication clear between lenders, AMCs, and field vendors. My strength is bringing structure to complex processes, preventing delays, and protecting client relationships through accurate, professional, and proactive support.

I am seeking a full-time remote role in real estate, mortgage, or PropTech operations where I can apply my expertise in workflow management, vendor coordination, and client success to help organizations scale efficiently and deliver consistent results.

Top Skills

Real Estate » Analysis

Experience: 2 - 5 years

I analyze property data, inspection reports, and lender requirements to support appraisal and mortgage workflows. My work includes reviewing UPD and PDR submissions, identifying missing or non-compliant data, coordinating corrections with field vendors and QC teams, and ensuring files meet Freddie Mac and Fannie Mae guidelines. I also evaluate scheduling risks, turnaround timelines, and access issues to prevent delays and keep loan files moving to close.

Office and Administration » Email Management

Experience: 2 - 5 years

I manage high-volume operational inboxes for lenders, AMCs, and internal teams, prioritizing time-sensitive appraisal, inspection, and revision requests. I triage escalations, track SLAs, route issues to the correct departments, and ensure accurate, compliant communication across all parties to keep real estate files moving on schedule.

Office and Administration » Regulatory Compliance

Experience: 2 - 5 years

I ensure property data, inspection reports, and revision workflows comply with Freddie Mac and Fannie Mae UPD and PDR requirements. My role includes validating required data points, coordinating corrections with QC and field vendors, and preventing non-compliant submissions that could impact lender eligibility or loan delivery.