Senior Analyst

Overview

Looking for full-time work (8 hours/day)

at $1.82/hour ($320.00/month)

College Graduate

Last Active

July 23rd, 2014 (3796 days ago)

Member Since

May 28th, 2014

Profile Description

Nov 2013 - Present
AVS Tax Service Senior Analyst
• Answers incoming client (business-to-business) inquires or make outbound telephone calls to clients with high focus on stellar service. Completes all required information accurately and timely to ensure an accurate tax processing for the client. Updates client information as necessary. The position puts a high emphasis on quality service meeting/exceeding all established internal and Client Service Level Agreements.
• Provide Stellar Service to your own client base in addition to supporting account managers on the floor.
• Answers basic client questions regarding payroll taxes including though not limited to funding, daily errors, maintenance reports, agency notices and amendments. Successfully manage a base of 5-10 clients after a minimum of 6-9 months in the position while still supporting account manager requests.
• Refers complex questions/issues to Account Manager for follow-up and resolution.
February 2012 - Oct 2013
Analyst, Procure-to-Pay
ADP (Philippines), Inc.
· Enter and verify all products assigned including ADP Receipt, ADP Invoice and third party invoice verification applications while maintaining ADP P2P data entry standards and quality.
· Utilize reasonable judgment in entering data according to defined instructions and process for submitted invoices and receipts
· Audit charge entry cases ensuring process compliance
· Provide level 1 Support for users, e.g. login issues, account maintenance, invoice details walkthrough, disputes
· Utilize the Salesforce.com™ tool to work through a queue of documents to be processed.
· Respond to call and email requests from clients for specific support, P2P product reference and help guides.
Jan 2010 - May 2010
Customer Service Representative, Lingo VOIP
Infosys
2nd and 3rd Floor, Trade Hall Metro
Market, Bonifacio Global City
Fort Bonifacio Taguig City
Metro Manila
· Provide Support for login issues or profile changes to their accounts.
· Handle and resolve customer complaints.
· Keep records of customer interactions and transactions.
· Solve customer inquiries about product and services provided.
· Transact payments.
· Client retention.
· Up sell upgrades and other options that can provide better service to customers at a lower price.
· Provide level 1 Technical Support.
Education
October 2011
San Pablo Colleges, College of Nursing, San Pablo City, Laguna
Bachelor of Science in Nursing
March 2001
UP Rural High School, Bay, Laguna
Secondary Education
March 1997
San Pablo Central School, San Pablo City, Laguna
Primary Education
Skills and Interests
Proficient in MS Office applications, Basic knowledge on Computer Troubleshooting.