. I have a solid experience with regard to the following areas:
A. Business Development & Client-Relationship Management-
I have excellent client relations skills and I know the ins and outs of campaign transactions for both voice and non voice.
B. Staff Training & Professional Development- I am equipped with the right skills in developing a team who will have a healthy and productive work environment.
C. Instructional Design & Training- whether it be a New Hire Orientation or Product Specific training, I know how to facilitate and coordinate all training needs and develop a solid training team.
D. Operations- having been working in the BPO industry since 2007, and who started from the agent position, I have worked with all aspects of operations along the years from KPI to Quality and Improvement side of it.
My work experienxe has exposed me to different types of challenges and gave me an opportunity with a vast number of departments
in the call center world. This I believe is an asset as it has turned be to.become a Jack of all Trades. I am a go getter. I strive for results and excellence. I am very dedicated to my job and most important of all I have a strong sense of discipline and integrity.
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
SEE MORE REAL RESULTSOnlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.