XPS Philippines
IT Manager
March 2021 - Present
Leadership, Team Management, and Collaboration duties:
-Coach, manage, lead, and evaluate the IT team
-Ensure mentorship and upskilling for the IT Department
-Coordinate with the Talent Acquisition Manager in recruiting and onboarding IT staff
-Handle IT budget and forecasting of IT personnel, company equipment, and network and system upgrades
Network and System Management duties:
-Plan, organize, control, and evaluate IT and network operations
-Monitor daily operations and ensure IT support to staff
-Testing, troubleshooting, and innovating information system to ensure effective operations
-Evaluate company risk on both software and hardware
-Selecting, purchasing, and monitoring hardware and software requests
-Generate and provide performance reports and assessments
-Remain updated in advances in technology, IT management, and system networking applicable for the company
Risk Management and Support duties:
-Regularly check employee hardware, software, system, and networking performance
-Review, draft, and implement IT policies and procedures to ensure maximum compliance and minimum risks
-Ensure IT compliance of all incoming and outgoing employees of the company
XPS Philippines
IT Lead and Security Analyst February 2017 – March 2021
· Handle maintenance and development of security, networking and cloud-based systems
·Write customer processes and programs documents
·Support local office equipment
·Recommend good IT and security practices
·Take a lead role in local IT and networking activity
·Conduct proactive monitoring of all IT infrastructure
·Collaborate with the IT Support Specialist to answer and solve all IT issues
Crystaltec Systems (Home-based)
Systems Engineer
August 2016 – December 2016
• Manage and Support Windows Based Systems
• Manage and Support Backup Systems (Acronis Backup, Shadow Protect backup and Probax File Plus Cloud Backups
• Support Hotel-based Client Systems
• Support Hotel Management System• Monthly Server Maintenance for all clients
• Work with Australian team for the IT Operations
Operation Control Center, Road and Transport Authority, Dubai UAE
IT Administrator
February 2014 – May 2016
• Monitor and Support Microsoft Active Directory
• Work with WIPRO team for RTA IT Operations
• Monitor and support Wojhati Application and Web
Servers.
• Administer and Support all network and computer systems for the entire Bus Operation Control Center in RTA.
• Monitor and Support for the Automated Vehicle Management systems and users.
• Monitor and Support for the Automated Fare Collection System.
• Monitor and support Production and Back up Site for the Operation Control Center.
• Work with Data center engineer for Bus Data Center.
Callbox Sales and Marketing Solutions
Senior System Administrator
January 2011 – January 2014
• Monitor Multiple Servers (Linux Proxy Squid Server, File Server, Application Server, cdr server and Asterisk Server)
• VoIP (PABX) Support and configure 500+ VoIP phones and remote phones.
• Call Queuing, Call Routing, Mobile Extension, Call Recording, SIP Soft phone and hard phone.
• Monitor Multiple MySQL Servers (MySQL Proxy Servers, Master and Slave Servers)
• Linux Administration
• MySQL Database Administration (myisam, replication, and backup)
• Setup / Assist with the Database Admin in setting up Mysql master and slave replication server.
• Virtualization of Multiple Server(Using Proxmox and vmware)
• Domain Administration (WHM, Cpanel, Plesk, and Wordpress)
• Nagios Monitoring Server
• Peplink 710 Loadbalancer Administration
• Experience in Cisco Routers and Switches (Cisco 2600 and Cisco 2950 Switches)
• Documenting system design and
configuration
• SSH and Bash Scripting
• Windows Server 2008, Domain Controller, and Active Directory
• VPN and Open VPN.
• Monitor 500 + workstations and servers.
• Coordinates and ensures the standard implementation of policies, procedures, and systems operations with the IT Manager
• Coordinate with telco/carriers point persons in provisioning their services
Callbox Sales and Marketing Solutions
Network Administrator
February 2007 – February 2009
• Monitor VOIP/PABX system (Asterisk)
• Network and system monitoring
•
• Provide Technical Support Both Windows and Linux Operating System
• Monitor Multiple Servers (Proxy Server, File Server, and Asterisk Server)
• Involve in Network Design, Cabling and infrastructure maintenance
• Inventory Officer
Callbox Sales and Marketing Solutions
Technical Support
August 2006 – January 2007
• Provide Technical Support for DSL accounts in US.
• Troubleshoot hardware and software issues for two different systems
• Basic troubleshooting of internal and external customer’s hardware and software
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