Virtual Assistant/Customer Service

Overview

Looking for part-time work (5 hours/day)

at $5.00/hour ($550.00/month)

Taking up Bachelor of Science in Information Technology

Last Active

June 14th, 2024 (184 days ago)

Member Since

May 19th, 2014

Profile Description

8+ years working in a business process
outsourcing experience (BPO) in providing exceptional customer support in
fast-paced environment. Adept at handling high call volumes, resolving customer
problem, and maintaining strong client relationships. Excellent communication
and problem-solving skills and experience in B2B sales, I have developed a
strong repertoire of successful sales techniques and I am committed to
expanding my skills and delivering consistently reliable – and remarkable-
results. 3+ years’ experience as a subject matter expert operates in tandem
with team leads and operations leadership. Providing knowledge, resources and
information to support agents. And with 1+ experience as a Team Leader,
effectively managing and motivating teams to deliver exceptional customer
service. Skilled in performance monitoring, process improvement, and employee
coaching to consistently meet the performance metrics. Additionally, I've been
trained as a virtual assistant before I had my first experience of having a direct
client of my own that gained me a lot of experience and skills. 1+ year cold
caller, ambitious person who feels at ease making cold calls, producing leads,
and setting up appointments.I can work well under pressure, hardworking,
dependable, self-motivational skills, I can adopt myself well in any working
conditions and I have perseverance attitude as well as optimistic mind, receptive
and trainable and can quickly and easily build relationships with clients
because of my strong interpersonal abilities.