Highly experienced in the BPO industry for 11 years where I learned:
- Extraordinary customer service, Customer satisfaction, and Customer Retention.
- Providing Quality work effectively and efficiently
- Strong Analytical skills to be able to create action plans
- Resourceful, Creative, and Professional yet Fun
- Have a strong sense of what is right or wrong
Experience: 10+ years
I worked as a Customer Service Supervisor for American Express Credit card for 11 years. I handled 12 team members for customer service, sales, and net promoter. We were heavy on customer satisfaction and making sure that at the end of the transaction, the brand would be recommended to a friend.
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
SEE MORE REAL RESULTS“They're not only loyal and hardworking, they're super detail oriented!”
- Travis OVAAnswers
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.