Kathrina

Virtual Assistant

95 ID PROOF
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Overview

Looking for part-time work (4 hours/day)

at $5.60/hour ($492.80/month)

BCommerce

Last Active

October 31st, 2023 (408 days ago)

Member Since

May 16th, 2014

Profile Description

Highly experienced in the BPO industry for 11 years where I learned:
- Extraordinary customer service, Customer satisfaction, and Customer Retention.
- Providing Quality work effectively and efficiently
- Strong Analytical skills to be able to create action plans
- Resourceful, Creative, and Professional yet Fun
- Have a strong sense of what is right or wrong

Top Skills

Experience: 10+ years

I worked as a Customer Service Supervisor for American Express Credit card for 11 years. I handled 12 team members for customer service, sales, and net promoter. We were heavy on customer satisfaction and making sure that at the end of the transaction, the brand would be recommended to a friend.

Other Skills

Basic Information

Age
45
Gender
Female
Website
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Address
MARIKINA CITY, MARIKINA CITY
Tests Taken
IQ
Score:  125
DISC
Dominance: 61%
Influence: 18%
Steadiness: 13%
Compliance: 7%
English
C2(Advanced/Mastery)
Government ID
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