As an experienced Customer Service specialist, I am responsible for assisting customers with their concern and make sure that I provide 100% accurate information. It is very important for me to provide my customers a positive and memorable experience since I would like for them to be loyal to the product and the company that I work for.
I am a team player and I work with minimal supervision even under pressure. I have excellent communication skills for both oral and written. I am confident in interacting with clients.
Below are some of my accomplishments:
• Consistent Sales converter
• Pioneer for new account LOB’s
• Transition Assistant for New Hires
• Consistent QA Performer
• Able to maintain outstanding performance level
I am also a Quality Analyst and I directly talk to US based clients regarding the
procedures in grading the calls of our specialists. I am very willing to learn new things that will help improve my skills and knowledge as a professional. I also see to it that I do my job seriously and have fun doing it at the same time.
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
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