As an accomplished Supervisor with extensive technical support and customer service industry experience, I am looking forward in being part of your company. I offer close to 10 years of experience in the BPO Industry. My qualifications include the following:
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6 years of technical support programs dealing with software and hardware troubleshooting, internet connection troubleshooting.
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4 years of customer service programs dealing with billing, customer service and escalations.
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Handling and mentoring senior agents and team leaders
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Launched 4 programs
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Managed sales teams with 54 agents and 2 team leads
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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