Shella

Operations Manager | Virtual Executive/Administrative Service Czar

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Overview

Looking for full-time work (8 hours/day)

at $8.52/hour ($1,500.00/month)

Bachelors degree

Last Active

July 18th, 2022 (620 days ago)

Member Since

May 5th, 2014

Profile Description

• Operations management and leadership experience 
• Proven track record in managing and maintaining quality and compliance standards 
• Excellent team development and change management skills• Client Service Focused
• Excellent professional communication skills
• Meticulous attention to detail and proactive problem solver
• Ability to work independently with minimal supervision
• Worked using different tools and platforms such as Amazon, Wordpress,Helium 10, SEMRush, Ahrefs, Asana, Trello, Google Docs, Slack, and Canva
• Excellent Time Management

- Online Virtual Job – Operations Manager (March 1, 2014 - Present) 
Managed a team of Online Virtual Assistants, Project Specialists, and Webmasters, ensuring that client requirements are met based on service level agreements.

- JP Morgan Chase - Support Team Manager (July 1, 2012 - Feb 25, 2014)
Acted as an integral partner with multiple international business partners along with existing Manila-based managers as Subject Matter Expert (SME). Provided support in building and maintaining quality and controls through the development, deployment, and implementation of the various internal solution processes across the entire Mortgage Banking Upgrade to see actual info Morgan Chase - Operations Supervisor II (Aug 26, 2010 - June 30, 2012)
Managed a team of Quality Specialists and Job Mentors ensuring that SLA requirements were met, evaluated employee performance and provided guidance and feedback to assigned staffs.

- Convergys Phils., Inc. - Team Leader (Oct 15, 2006 – Aug 5, 2010)
Provided direction, planning, leadership, supervision and overall management to a team of 18 associates by communicating a vision, setting high standards, coaching on performance, conducted evaluations and provided feedback, encouraging team spirit, and innovation.Convergys Phils., Inc. 
Customer Care Representative (July 22, 2005-Oct 15, 2006) Provided customer support for a satellite television company, handled customer inquiries, questions, complaints, managed upset customers, and challenging situations.

- FBM Software - Database Research Specialist (Feb 2004 - March 2005)
Conducted competitor and market research, conducted online research, wrote technical descriptions for various spyware applications, collaborated with advertising vendors for product launches, write customer-focused product brochures/letters, created and maintained internal database.

- Diwa Scholastic Press, Inc. - Magazine Editor (June 1998 - Oct 2003)
Managed the full production of scholastic magazines delivered to more than 500 distributors and widely used by schools all throughout the country, coordinated deadlines among departments that sprinted from creative to print production, managed a pool of consultants, coordinators, writers and artists, supervised editorial staff assignments, and represented the Editorial Department at management meetings.

Top Skills

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Basic Information

Age
Not Specified
Gender
Female
Website
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Tests Taken
IQ
Score:  136
DISC
Dominance: 51
Influence: 32
Steadiness: 11
Compliance: 6
English
C2(Advanced/Mastery)
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