Skilled IT professional with over four years of experience in technical support and hardware/software troubleshooting, and two years in sales engineering. Proficient in Microsoft Office, WordPress, and design tools like Adobe Photoshop and Canva, with knowledge of programming languages such as HTML, C/C++, and MariaDB. Experienced across multiple operating systems including Windows, macOS, and Linux. Known for strong problem-solving skills, adaptability, and a customer-focused approach in both technical and sales environments.
Experience: 2 - 5 years
I have extensive technical support experience providing assistance and solutions to customers facing various technology-related issues. With a strong background in troubleshooting hardware and software problems, I have effectively resolved complex technical issues through phone, email, and live chat support. I excel in communicating technical information in a clear and concise manner, ensuring customers understand the steps to resolve their problems. Additionally, I am skilled at documenting and tracking customer interactions, and maintaining accurate records for future reference. My dedication to customer satisfaction, combined with my technical expertise, allows me to deliver exceptional technical support experiences.
“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”
Tyler Gies
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