Experienced operations and project management professional with 20+ years of remote work experience across digital publishing, blockchain gaming, and SaaS operations. I have a strong track record of managing complex workflows, leading cross-functional remote teams, and delivering results for US-based clients and employers.
In my current role as Head of Operations for a US-based SaaS company, I oversee day-to-day operations, business development support, client onboarding, recruitment, payroll, process automation, and executive-level support for the CEO and CCO. I am comfortable working independently, managing multiple priorities, and building processes from scratch.
What I bring to the table:
- Project management across Amazon KDP, e-commerce, and digital publishing
- CRM management using HubSpot, with experience in lead generation via LinkedIn Sales Navigator and Seamless.AI
- Recruitment, onboarding, and HR operations for remote teams
- Process documentation, workflow creation, and automation
- Executive assistance, including calendar management,
- QA background with strong attention to detail and reporting skills
I am proficient in Notion, Trello, HubSpot, Seamless.AI, LinkedIn Sales Navigator, Amazon KDP, Metabase, MS Office, Google Workspace, and Claude AI.
Available for full-time or part-time remote roles. I work well with minimal supervision and pride myself on being reliable, detail-oriented, and proactive.
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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