Property Manager | Maintenance Coordinator | Property Management VA
Professional Summary
• Maintenance
- Logging maintenance request from tenants.
- Requesting estimate for repairs and presenting to the HOA or Property owner for approval.
- HOA, tenant & home owner coordination.
- Manage work orders, schedule repairs, and approve invoices for maintenance activities.
- Manage work orders, schedule repairs, and approve invoices for maintenance activities.
- Run maintenance report and set follow up dates for each work orders.
- Updating work orders.
- Scheduling move out and move in inspections.
- Scheduling Other inspections (Housing inspections, Lead Inspection, Fire Inspections, Annual Ins)
- Differentiate between varying levels of urgency regarding maintenance issues and take appropriate action based on guidelines.
- Finding and Onboarding Vendors.
- Drafting work order bills & invoices for services made by in-house technicians
• Admin & Accounting
- Scheduling and processing payments to vendors.
- Processing utility payments.
- Adding charges to the tenant's ledger.
- Handle legal matters such as sending late rent notices, filing for collections, and scheduling evictions.
- Create in-house invoices for work orders performed by in-house technicians.
- Send Owner Statements.
- Update Vendor's Workers Comp and Liability Insurance.
- Conduct monthly rent collections over the phone.
- Manage move-out processes, including handling security deposit returns.
- Generate property, tenant status, delinquency, summary, and owner statement/ income reports.
- Handle Security Deposit Disposition
- Prepare Monthly Financial Reports and Audits
- Bookkeeping, General Ledger Review, and Audit
- Prepare weekly owner meeting agenda
• Leasing
- Responding to tenant's questions and requests (Phone,
- Onboarding tenants.
- Preparing Lease Renewal.
- Updating Vacancy Report.
- Sending Renter's Insurance updates.
- Sending Move out / Move in Inspections reports.
- Sending Notices (NTV, Lease Violations, Tenant Responsibility Maintenance, Evictions)
• Property Management Tools:
Proficient in utilizing various property management software and platforms, including Appfolio, Buildium, MEDS, OneSite, Yardi, Propertyware, Entrata, Property Meld, Salesforce, Mhelp Desk, Service Titan and Sharepoint.
• Other tools :
OneNote, Outlook, Canva, Genesys, Google Drive, Google Surveys, Google Sheets, Google Docs, Google Slides, Google Forms, MS Teams, MS Word, MS Excel, MS PowerPoint, Avaya, Ring Central, DialPad, Skype, PhotoPea, Citrix, Host On Demand, Google Calendar, and Trello.
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 5 - 10 years
As an experienced customer service professional, I am certain that I have the necessary qualifications and experience for this role. My 8 years of work experience in a variety of spaces, including dental insurance, market research, and the real estate industry, have given me the skills and understanding to provide expert customer service and technical support. I have an aptitude for quickly adapting to new demands and policies, excel in fast-paced environments, and maintain a focus on completing daily assignments and team success. I am also proactive and strive to make the most out of slow periods in the workday by attending to important details.
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