Rhey
I want a job that can fully utilize my skills in both my technical knowledge and
Overview
Looking for full-time work (8 hours/day)
at $6.19/hour ($1,200.00/month)
Associates degree
Last Active
March 27th, 2025 (437 days ago)
Member Since
April 24th, 2014
Profile Description
***2021–2025 | North Results Inc. (NR), Ontario, Canada***
TME Customer Support / TME Community Team (Remote)
- Acted as the primary point of contact for customer inquiries, addressing product details, access issues, and membership benefits, ensuring a seamless experience.
- Utilized tools like Zendesk and Hubspot to document i
- Facilitated community engagement in platforms like
- Monitored communities to ensure a safe, inclusive environment and implemented strategies to enhance member experience.
- Distributed Success Guide Call replays and analyzed discussions to create actionable follow up plans.
***2017–2020 | Getaround Inc., San Francisco, USA***
Customer Happiness Agent (Remote)
- Provided timely support to customers via phone and
- Managed claims reports for car damage i
- Coordinated vehicle towing, inventory management, and cross-functional collaboration to ensure operational efficiency.
***2013–2016 | Accenture Inc., Cebu City, Philippines***
How To / Managed Service Desk (Project Telstra)
- Delivered technical support for Telstra IP Telephony System (TIPT), resolving inquiries and managing service requests.
- Served as Customer Group Administrator (CGA), overseeing TIPT systems and resolving fault tickets.
- Network Engineer / Data Tester (Project Verizon)
- Managed escalations and worked on Layer 1 and 2 data circuit tickets, coordinating with field techs for repairs.
***2010–2012 | SYKES Asia Inc., Cebu City, Philippines***
Technical Support Specialist (Project AT&T)
- Provided technical support for internet and computer issues, arranging field tech dispatch as needed.
Top Skills
Marketing » Social Media Management » Community Moderation
Experience: 2 - 5 years
- Facilitated engagement and fostered a sense of belonging within the TME community by actively interacting with members, addressing their questions, and providing guidance on resources, courses, and membership benefits. - Collaborated and executed strategies to grow and nurture the community, resulting in increased participation and positive feedback from members. - Moderated community events, webinars, and discussions to encourage collaboration, knowledge sharing, and networking among members. - Monitored community platforms both in Facebook and Membership.io Community to ensure a safe, inclusive, and supportive environment, addressing concerns and resolving conflicts promptly and professionally. - Collaborated with internal teams to gather member feedback, identify pain points, and implement improvements to enhance the overall community experience. - Responsible for distributing Success Guide Call replays to participants, ensuring timely and accurate delivery of valuable content. - Analyzed call discussions to identify key insights and actionable steps, creating clear and actionable follow-up plans to drive progress and success for participants.
Customer Support » Technical Support
Experience: 2 - 5 years
- Delivered technical support, resolving inquiries and managing service requests. - Served as Customer Group Administrator (CGA), overseeing systems and resolving fault tickets. - Managed escalations calls. - Dispatched and Coordinated with field techs for repairs.
Customer Support » Customer Service
Experience: 2 - 5 years
- Acted as the primary point of contact for customer inquiries, addressing product details, access issues, and membership benefits, ensuring a seamless experience. - Utilized tools like Zendesk and Hubspot to document incidents, enabling data-driven insights to improve service quality.
Other Skills
Basic Information
- Age
- 45
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
“I can find little blocks of time to focus so we can scale this business.”
Clearman Lawyers
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