Data Encoder

Overview

Looking for full-time work (8 hours/day)

at $2.81/hour ($545.45/month)

Bachelor's Degree

Last Active

January 16th, 2020 (2331 days ago)

Member Since

April 23rd, 2014

Profile Description

Oct 2012- Jan 2013
Customer Service Representative - UK account
•Open and maintain customer accounts by recording account information
•Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
•Maintain financial accounts by processing customer adjustments
•Recommend potential products or services to management by collecting customer information and analyzing customer needs
•Prepare product or service reports by collecting and analyzing customer information
•Contribute to team effort by accomplishing related results as needed
•Manage large amounts of incoming calls
Subject Matter Expert -
Feb 2013- April 2014
* provides the knowledge and expertise in a specific subject for a project
* supports and guides newbies for business process
* generates report
Sep 2014- June 2017
Transaction Processing Associate
- Create and provide status for an authorization
-Working in a US insurance project
July 2017- present
-Establish self as expert or key contributor
-Increase Client satisfaction
-Propose improvements to services or processes
-Network with internal and external support teams
-Build skills needed to execute current responsibilities
-Work independently on deliverables
-Structure own or others' activities to improve productivity or minimize delays/rework
-Collaborate with others to share expertise internally and externally through training and mentoring others
- PEGA, SOAPUI, Microsoft SQL, JIRA and Confluence