BPO Professional, Call Center Manager, Project Manager, Quality Analyst, VA/EA

Overview

Looking for full-time work (8 hours/day)

at $7.95/hour ($1,400.00/month)

Masters in Management and Bachelors of Science in Business Administration, Major in Financial Management Accounting

Last Active

August 28th, 2019 (1702 days ago)

Member Since

April 20th, 2014

Profile Description

Experienced BPO professional with a
demonstrated history of working in the outsourcing/offshoring industry for
Telco, Collections, and Travel accounts. Skilled in Management, Customer
Service, Business Process Improvement, Customer Satisfaction, and People
Management.
Competitive, outgoing, adventurous,
flexible, enthusiastic, people person, good communicator and goal drive.
10 years worth of experience in the BPO
industry.
Portfolios Handled:
- T-Mobile USA and Metro PCS –
Customer Service and Escalations for Telecommunications
- JP Morgan Chase, Allied
Interstate and Genesis Financial Services – Banking and Finance for inbound and
outbound collections, escalations, back office and process improvement.
- Microsoft – Technical Support
and Chat
- Wyndham Destinations –
Hotels and Resorts. Managed the Call Centre Operations for Corporate Marketing Sales for Minivacations Asia and Minivacations Australia
- Executive Assistant to the Managing Director of Evergrande Properties Upgrade to see actual infostralia – Real Estate Property Management