Magdalena
Quality Assurance Analyst | Customer Experience | Data-Driven Insights
Overview
Looking for part-time work (6 hours/day)
at $5.82/hour ($840.00/month)
High school diploma
Last Active
June 26th, 2026 (yesterday)
Member Since
December 16th, 2020
Profile Description
I am a detail-oriented and results-driven Quality Assurance Analyst with over 5+ years of combined experience in quality auditing, customer service, and operational assistance. I specialize in evaluating multi-channel customer interactions — voice and
Beyond QA, I bring a versatile background that includes virtual assistance, social media management, web design (Shopify), customer support and retail operations — giving me a well-rounded understanding of business processes and customer needs across industries.
What I can do for you:
• Quality auditing across voice and
• Compliance tracking and performance reporting
• Root cause analysis and trend identification
• Feedback and coaching documentation for agents
• Data analysis using MS Office and Google Workspace
I'm a fast learner, highly adaptable under pressure, and committed to delivering work that consistently exceeds expectations. Whether you need a dedicated QA analyst or a reliable all-around professional, I bring both precision and heart to everything I do.
Top Skills
Customer Support » Active Listening
Experience: Less than 6 months
Office and Administration » Attention to Detail
Experience: 2 - 5 years
Office and Administration » Quality Assurance
Experience: 1 - 2 years
Other Skills
Basic Information
- Age
- 33
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- TRECE MARTIRES CITY, Cavite
- Tests Taken
- IQ
- Score: 118
- DISC
- Dominance: 41
- Influence: 28
- Steadiness: 25
- Compliance: 5
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“My business would not be able to go forward if it was not for them”
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