EXPERT GLOBAL SOLUTIONS (EGS)
Customer Service Representative
Quezon City
April 2012-November 2013
Duties and Responsibilities:
• Answers Physicians and Healthcare provider’s inquiries about member’s benefits and claim status information.
• Clarifies by asking relevant questions and validates all information given; ensures customer satisfaction at all times.
• Provide consistent, superior service to every customer by utilizing all available tools and resources.
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It DOES NOT indicate skill level.
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It's intended to help employers know who they're talking to is real, and not a fake identity.