Current Employment Status:
Hired Full Time on Jun 11, 2021
With over four years of extensive experience in customer service roles across diverse industries, I bring a proven track record of excellence in handling escalated concerns, fostering customer satisfaction, and driving business growth. From managing social media inquiries to providing top-notch assistance as a virtual assistant, I am committed to delivering exceptional service at every touchpoint.
In my role at an E-Commerce Beauty and Lifestyle Subscription Company, I honed my skills in managing high-volume customer inquiries and ensuring resolution to their utmost satisfaction. As a Social Media Moderator, I adeptly handled customer concerns across various platforms, empathizing with their needs and swiftly resolving issues to uphold brand reputation.
As a Virtual Assistant for an e-commerce company based in New York, I demonstrated proficiency in Shopify order management, supplier communication, social media handling, and basic graphic design using Canva. Additionally, I efficiently addressed customer queries, ensuring seamless interactions and promoting brand loyalty.
I am dedicated to delivering outstanding service, leveraging my expertise in customer relations, virtual assistance, and e-commerce operations to drive results for your business. With a strong work ethic, impeccable attendance, and proficiency in a range of platforms and tools, I am ready to contribute to your team's success.
Experience: 2 - 5 years
Experience: 6 months - 1 year
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