Janica

Social Relations Specialist

With Timeproof

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $4.14/hour ($800.00/month)

Bachelors degree

Last Active

July 1st, 2026 (8 days ago)

Member Since

December 13th, 2020

Profile Description

With over four years of extensive experience in customer service roles across diverse industries, I bring a proven track record of excellence in handling escalated concerns, fostering customer satisfaction, and driving business growth. From managing social media inquiries to providing top-notch assistance as a virtual assistant, I am committed to delivering exceptional service at every touchpoint.

In my role at an E-Commerce Beauty and Lifestyle Subscription Company, I honed my skills in managing high-volume customer inquiries and ensuring resolution to their utmost satisfaction. As a Social Media Moderator, I adeptly handled customer concerns across various platforms, empathizing with their needs and swiftly resolving issues to uphold brand reputation.

As a Virtual Assistant for an e-commerce company based in New York, I demonstrated proficiency in Shopify order management, supplier communication, social media handling, and basic graphic design using Canva. Additionally, I efficiently addressed customer queries, ensuring seamless interactions and promoting brand loyalty.

I am dedicated to delivering outstanding service, leveraging my expertise in customer relations, virtual assistance, and e-commerce operations to drive results for your business. With a strong work ethic, impeccable attendance, and proficiency in a range of platforms and tools, I am ready to contribute to your team's success.