Homebased manager

Overview

Looking for full-time work (8 hours/day)

at $2.88/hour ($545.45/month)

University of cebu

Last Active

May 13th, 2015 (4055 days ago)

Member Since

April 14th, 2014

Profile Description

Duties and responsibilities:
>Monitor all company accounts and provide all required information to the clients.
>Handle numerous incoming line calls and website request regarding products and services.
>Entice Potential customers by responding products and service questions as well as suggesting information about other products
And services.
>Evaluate customer’s necessities and endorse suitable services and products to them.
>Regulate customer’s records by updating account information.
>Settle products or services issues by clarifying costumer's complaint, verifying the cause of the problem dealing with the correction or adjustments as fast as possible and following up with a guarantee resolution.
Direct Access Solutions
Position: Operations Manager
Dates: November 26, 2011 -April 24,2013
Duties and responsibilities:
>Ensure all accounts are hitting client’s desired targets. >Provide daily report and progress to the clients.
>Formulate useful strategies in achieving center's major KPI'S
>Conduct meeting with the Team leads and supervisor's to analyze major metrics and ensure clients satisfaction.
>Monitor center's progress by recording daily targets.
>Implementing hours of operation and number of heads for entire week to make sure that accounts metrics are hit.
Sykes Cebu Phils.
Position: Account specialist
Date: June 16, 2013 to January 03,2014
Duties and responsibilities:
Assist dental offices in checking customer's dental insurance coverage and make sure if a certain dental procedure
is covered by their insurance.