Customer Service Representative or Market Researcher

Overview

Looking for part-time work (4 hours/day)

at $3.41/hour ($300.00/month)

Bachelor of Science in Nursing

Last Active

April 8th, 2014 (3902 days ago)

Member Since

April 8th, 2014

Profile Description

I am professional and well trained. I have worked in two different American Companies. When I graduated from college I was hired in Western Wats Philippines now called Opinionology. This was where I had my very first call center experience. I was trained well on how to do market researching. I conduct customer satisfaction surveys and capture customers verbatim word by word without any biases, aside from that I also conduct political surveys too. I worked there for 1 year and 7 months after that I got my second call center experience in Convergys under their Sprint account. We are very well trained as general customer service agents. Being a general customer service agent I have various kinds of tasks. First, I am considered as a Finance specialist since we handle simple and complex billing issues. Second, I am considered as a first hand technical support specialist with the wide array of tools I was trained in assisting basic troubleshooting on customers devices since we are handling Sprint which is a telecommunications company in the US. I am also trained in checking out network outages too. Third, I am also considered as a telesales representative since we are encouraged to upsell to our qualified customers,with that we get incentives. We process and track orders too for our customers. And lastly , I was also trained in retentions. This is where we are trained to empathize and take care of our customers who are at risk of cancelling their accounts. This is the account where I was able to fully develop my problem-solving, selling. first call resolution and human connection skills with that I was able to convince and retain customers.