Highly proficient SENIOR IT ADMINISTRATOR and CONSULTANT (more than 10 years of Computer Networking) with a vision to provide the strategic guidance and
technical assistance to my clients and partners as per their requirements with regards to IT technology, security consultancy operations and infrastructural enhancements.
AREA OF EXPERTISE
CISCO Technologies
Information and Network Security Management
Network Architecture
Information Technology Process Management
PROFESSIONAL EXPERIENCE
Software Quality Analyst
• Developed robust measurement framework in alignment with business objectives focusing on improving Cost of Quality
• Designed and develop the standard business model along with compliance processes; refinement of Business and IT processes by involvement of Process Owners
IT Security Consultant
• Managed digital risks, advocates defenses against advanced threats, and helps customers detect and respond to intrusions using the company's methods, products, and services.
• Provided independent digital security consulting services for commercial clients
• Performed computer forensics, intrusion analysis, and network security monitoring for commercial clients
Senior Network Administrator
• Over 5 years experience in design, installation, configuration, network administration and troubleshooting LAN and WAN Cisco elements, VPN 3000 Concentrator, Cisco PIX/Checkpoint Firewall, Active Directory and other technologies
• Extensive experience with TCP/IP protocols, Ethernet, routing protocols, MPLS, multicasting, IP addressing, subnetting and cabling
Product Support Representative
• Cover assigned call center shifts answering incoming technical support inquiries from the public via telephone, and email with proper documentation of customers’ incident data
• Investigate new/unknown technical problems with supported products and attempt to understand and reproduce reported issues to properly diagnose them and find acceptable solutions or workarounds
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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