I worked as a customer service rep for 1 year, handled billing inquiries, payments and sometimes sales. After a year, I was promoted as a Subject Matter Expert which I worked as an assistant to our team lead- did most of supervisory calls and reports. I also know how to navigate through CRM, MS Word and MS Excel, as well. Prior to working as a CSR, I was a Front Desk Officer at a business hotel for 3 years. I did multi-tasking; check-in and check-out, reservations and be a telephone operator.
I can adapt to changes in schedules and I am a fast-learner. I focused on getting the job done on time and can figure out by myself whenever possible. I want a long term job, though part-time is also appreciated. I can help your company by maximizing my experience in customer service where I deliver customer satisfaction exceeding expectations.
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