Senior Customer Satisfaction Expert | eCommerce | Disputes

Overview

Looking for full-time work (8 hours/day)

at $8.00/hour ($1,552.00/month)

Bachelors degree

Last Active

May 25th, 2026 (10 days ago)

Member Since

April 5th, 2014

Profile Description

I am an experienced E-commerce and Customer Service Specialist with nearly a decade of hands-on experience helping startups and established online businesses grow through efficient systems, customer satisfaction, and reliable backend operations.
I’ve worked with brands across Shopify, Amazon, and subscription-based platforms, managing day-to-day customer interactions, order fulfillment, chargebacks, refunds, logistics coordination, and subscription management. I specialize in building and improving customer service frameworks from the ground up, including setting up help centers, AI agents, macros, SOPs, and automations to streamline operations.
I bridge communication between business owners, warehouses, and customers, ensuring every transaction is handled smoothly and efficiently. I also handle dispute resolutions in Shopify, PayPal, and Stripe, using them as insights to identify what can be improved in the overall business process, not just in customer support.
As a reliable and detail-oriented professional, I give entrepreneurs peace of mind, helping them reclaim time, reduce stress, and even take that much-needed vacation while I keep things running seamlessly.
A proud human, dog, and cat parent who loves arcade gaming, I bring patience, empathy, and fun energy to every team I work with.


CORE COMPETENCIES

E-commerce Operations - Shopify | Amazon Seller Central | Magento | BOL| ClickFunnels | Cratejoy |Recharge | Stamped | Chargebee | Skubana

Customer Service & Communication - Gorgias | Zendesk | Freshdesk | Intercom | LiveChat | Textline | Aircall |RingCentral | Slack | ManyChat | Customer IO | Thryv

Fulfillment & Logistics (3PL)  - ShipBob | Support Plaza | Fulfillmen | ColdTrack (CTL) | WMS Systems | ShipMonk |ShipStation | Shipping Easy | ShipHero | Taomore WMS

Dispute Resolution & Payment Platforms - Stripe | PayPal | Shopify Disputes | Chargebacks

Marketing & Social Media -??Facebook Ads Manager | Instagram | TikTok | Pinterest | Twitter | LinkedIn |LinkedIn Sales Navigator | WeChat | RocketReach | Spring Social

Project Management & Productivity - Monday | Asana | ClickUp | Trello | Airtable | Hubstaff | Timedoctor | Google Workspace | Microsoft Office | Zoho Mail | Xero | GoDaddy | Wix | Squarespace |WordPress

Creative Tools - Canva | Adobe Photoshop | CapCut | Photopea | MSI PhotoDirector8

Soft Skills - Customer Empathy | Problem Solving | Process Improvement | Dispute Resolution |SOP Development | Cross-functional Communication | Time Management |Training & Team Support | Data Entry | Research | Multi-tasking