Joyce

 Customer Service Expert | eCommerce VA | Disputes

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Overview

Looking for part-time work (6 hours/day)

at $10.00/hour ($1,320.00/month)

Bachelors degree

Last Active

December 5th, 2024 (7 days ago)

Member Since

April 5th, 2014

Profile Description

I specialize in optimizing eCommerce brand performance by ensuring exceptional customer experiences. By meticulously managing customer interactions across various chUpgrade to see actual infols like emails, chats, and social media, I help brands foster positive relationships with their audience. My expertise lies in timely order fulfillment and proactive resolution of customer concerns, thereby mitigating disputes and negative reviews. Additionally, I excel in resolving payment disputes on platforms like Stripe and Shopify, consistently delivering high success rates for my clients.

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e-Commerce Management: Fulfillment, Inventory, Customer Service, Disputes, product sourcing
Platform: Shopify, Click Funnels, Taomore, Fulfillmen, Freshdesk, Zendesk, Recharge, Stripe, Quantify Ninja, Amazon Seller Central, Ali Express, Alibaba, Skubana, Cratejoy

Social Media Manager
Platforms: Sprout, Facebook Ads Manager, LinkedIn, Sales Navigator, ManyChat

Disputes: Shopify, Stripe, Business Tracker App

Wix website designer also uses Canva, Adobe Photoshop Express, Corel Draw and Lightroom 

Other platforms/software familiar with: Wordpress, Slack, Trello, Intercom, X-lite, Magento, Google Suite, Microsoft Office Tools (Excel, Word, Powerpoint), Teamviewer, Dropbox, Xero, Zoho Mail, Upgrade to see actual info,


Top Skills

E-Commerce

Experience: 5 - 10 years

- Supply Chain Management - Inventory - Order Fulfillment - Logistics - Customer Service - Disputes - Social Media management - Dropshipping -

E-Commerce » Shopify

Experience: 5 - 10 years

Website Management, Product Description, Inventory, Order Management, Other API/ apps (reviews)

Customer Support

Experience: 5 - 10 years

Supporting customers via email, phone, chat, and Social Media. - Product Support - Order Support - Account Management - Shipping - Refunds and replacements - Disputes - Complaints - Retention

Other Skills

Basic Information

Age
40
Gender
Female
Website
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Address
Davao City, Davao del Sur
Tests Taken
IQ
Score:  118
DISC
Dominance: 42%
Influence: 20%
Steadiness: 19%
Compliance: 19%
English
C2(Advanced/Mastery)
Government ID
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