General Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $4.14/hour ($800.00/month)

Associates degree

Last Active

July 9th, 2026 (today)

Member Since

November 27th, 2020

Profile Description

I am a professional Support Specialist with 4 years of experience in the BPO industry. I provide high-quality service tailored to your business needs.

Services I offer:

Multichannel Customer Support
Professional management of your CRM, Intercom, and email queues. I maintain a high First Contact Resolution (FCR) rate and a consistent brand voice to maximize customer loyalty and satisfaction.

Tier 1 & 2 Technical Support
Specialized troubleshooting for software bugs, login issues, and account configurations. I provide clear, step-by-step documentation for users while escalating complex infrastructure issues to your engineering team when necessary.

Executive Administrative Support
Beyond simple data entry, I provide proactive calendar optimization, inbox zero management, and precise CRM maintenance. I focus on streamlining your schedule so you can focus on high-level decision-making.

Business Operations & Workflow Help
Overseeing the daily "gears" of your business, from SOP (Standard Operating Procedure) development to project management in tools like Asana or Notion. I bridge the gap between strategy and execution to ensure no task falls through the cracks.

Why hire me? I am detail-oriented, come from a high-pressure BPO background, and am committed to delivering results on time. Let’s get to work!