"World-Class Customer Service Provider" - CSR/VA/Data Entry

Overview

Looking for full-time work (8 hours/day)

at $1.41/hour ($272.73/month)

BS ECE (Undergraduate)

Last Active

April 1st, 2014 (4448 days ago)

Member Since

April 1st, 2014

Profile Description

My goal is to meet, collaborate and work for employers to become an expert in Customer Service and Admin Support field. In my 7 years of experience in Customer Care Industry, I definitely gained an amazing experience in handling customer's requests and issues in a knowledgeable, timely manner and professional way. I wish to join your Outstanding Company to provide an excellent and world-class Customer Service.
7 yrs work experience
> Trainer/Training Assistant -Handle new hire agents to learn the product of the account. Handled call evaluations as part of their metrics to pass Nesting. Floor-support and doing coaching session
> Senior Representative/Great Lead -Handled incoming calls from the agents to take the customer supervisory calls. Handled a team to do floor walks and support and assisting the Team Lead. Used consultative selling techniques to provide leads for a General Care Account.
> Customer Service Representative II -Handled incoming calls from US Clients, inquiring about the bill, charges and processing payments to their accounts. Helping customers with basic troubleshooting in fixing the problems on their mobile phones.
I have done Appointment Setting, Outbound Marketing and Data Entry with an excellent experience in making sure to provide world class service.