Core strengths include Customer service management, English editing, organizational skills, attention to detail, and effective people management.
Recent roles have enhanced my customer service skills, particularly in managing Amazon customer interactions across all platforms. I am proficient in handling invoices, refunds, replacements, cancellations, addressing customer feedback, and inventory management and procurement. Additionally, I have experience in website creation using Shopify and Wordpress, building funnel pages with Clickfunnels, and maintaining site content With over eight years of writing and editing experience, I have honed my abilities in content creation, SEO optimization (Yoast), and web publishing across various platforms.
Experience: 5 - 10 years
In my role, I manage various administrative and operational tasks, such as tracking schedules, responding to customer emails, and verifying international orders. I address negative reviews, manage social media on Facebook and Instagram, and monitor Alibaba for potential opportunities. Additionally, I handle bi-weekly responsibilities like price matching, reimbursements, and inventory management, while also resolving customer issues, tracking FBA orders, and updating product listings. I ensure that everything, including occasional tasks like image editing and SEO optimization, is handled efficiently and to a high standard.
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