Part Time / Hourly Work / Any Technology Related jobs

Overview

Looking for part-time work (4 hours/day)

at $1.91/hour ($181.82/month)

Bachelor of Science in Computer Science

Last Active

June 24th, 2010 (5842 days ago)

Member Since

June 24th, 2010

Profile Description

Please see complete Resume'
==========================================
Bobby C. Qua Jr.
(Globe) 0905-228-5681
(Sun)
0932-464-5622
bobbyqua@ymail.com
bqua@hotmail.com
Fortune Town – Bacolod City (6100) and Villa Matilde, Jaro,
Iloilo City (5000)
Position Desired:
Any / Part Time Job / Hourly Job
Work Experience: (from Present)
TeleTech – Site Lead / Manager, IT Department
Site Launch – Teletech –Iloilo (pioneer)
I was the one who launch all technology equipment and client request for Teletech – Iloilo. Since October 2007.
? Teletech – Iloilo
Site Lead / Manager, Technology – Please see below:
POSITION SUMMARY
This position is the primary point of contact for all software applications, network/server support and technology issues within the CMC.
Responsible for operational excellence, productivity and development of the Technology department in support of our internal/external client needs.
DUTIES & RESPONSIBILITIES
% Of time spent
(Must add up to 100%) Task/Accountability
30% Manages Technology department in an effort to increase effectiveness of Operating Systems and network functions to meet client needs including: project planning for applications and system installations at one or more locations, assigning and directing work in the resolution of reported desktop problems in relation to hardware, operating systems and configuration issues to operational and support departments.
15% Interpret and enforce TeleTech policies and safety regulations with Network Administrators and Desktop Support personnel.
Interviewing, hiring, and training of employees, performance appraisals, providing recognition as well as disciplinary action to employees for client complaints or resolving of problems including resolution of work grievances.
15% Provide a high level of troubleshooting and hardware/software integration skills in the Technology department as a Technical Subject Matter Expert (SME) on all desktop applications and other functions vital to the success of the call center.
20% Maintains an active role in the management and resolution of issues through imaginative as well as practical means including development & implementation of network systems, server projects, change management requests, trouble tickets, and work orders.
15% Take ownership of difficult projects and successfully see them through to timely completion.
5% Works with Human Resources to establish policies that will ensure development of technology personnel and provide for management succession.
? Teletech – Bacolod
and Iloilo
Regional IT Associate, Software and hardware, networking, SMS / RDC Servers, Active Directory, Cisco, Tandberg, etc. (Please see below:)
General Summary:
Under direct supervision, responsible for all facets of the maintenance and support of multiple projects or special technology functions vital to the overall Technology department mission under the guidance of the Site Technology Support - Senior. Responsible for timely completion of work requests, trouble tickets and other technology focus tasks, as required.
Provides technical end-user support including, but not limited to internal desktop systems; workstation setup and configuration, and routine tasks such as software/hardware upgrades. Resolves reported desktop problems related to hardware, operating systems and configuration issues through troubleshooting and research.
Essential Duties & Responsibilities:
Percent of Time
?
Perform all routine IT site support responsibilities to include but not limited to the following:
Installation, configuring, maintaining and trouble-shooting PC hardware and software in accordance with TeleTech and partner specifications.
Provide end- user technical support on TeleTech applications, project specific applications, and off the shelf software products. Perform administrative functions and inventory control as required. 80%
?
Runs reports on internal trouble ticket activity, printing work orders and following up to resolve issues insuring timely resolution of site’s workload as required.
Modify, and close Change Management Records (CMR’s) as necessary 5%
?
Proactively recognize technical issues affecting the agent or call center production and recommend an effective solution. Develop and verify documented stepped procedures. 5%
?
Comprehend the Company’s and client’s network policies and standard operating procedures as well as follow all safety rules and regulations to ensure network security.
Report potential user infractions to necessary parties. 5%
?
Additional tasks and responsibilities assigned by the Regional Technology Manager and Corporate Technology. 5%
?
? BizTalk Call Center and Global Solutions,
? IT SPECIALIST.
(see next page: IT Duties and Responsibilities.)
Account Handled:
Accela, - Outbound
? IO Asia Call Center Inc.
? IT Support Engineer.
• - VoIP, Bandwidth and Latency checking, network cabling, computer and system
repairs, troubleshooting, maintaining hardware and software and IT Support.
Account Handled:
DISH Network - Outbound
? CENECO (Central Electric Cooperative – Electric Company)
?
SYSTEM ADMINISTRATOR, NETWORK ADMINISTRATOR and DATABASE ADMINISTRATOR
o System/Network administrator, back upping all files and databases, cabling, computer and system setup, Server setup, troubleshooting PC’s and printers, network setup (LAN/WAN)
and database admin.
o We host our own servers. (10 servers)
o Updating the DATABASE of 4 sub office.
o Training of Progress 6b and the Development tools.
o Uploading and downloading files, Etc..
o Setting up New Servers, workstations, POS and printers.
o Updating of 6 off-site tellers (POS)
o Maintain GE Meter / Electrical Meter Software
o Transferring files to 4mm Tape Drive
o Repair Laptops / UPS / Power Supply / AVR , ect.
? AVON Cosmetics, Inc.
? CSR / Accounting / IT in Bacolod Branch.
? Maintaining the COMPUTERS and SOFTWARE of Virgie’s Pasalobong
? Center / Virgie’s Homemade Product.
o PC Troubleshooting , Network Connections, Pc setup , Software
Maintenance, Hardware (Printer, Internet Connections and etc.)
Certification and Courses:
1. Open License for Microsoft Windows Licensing Program
2. Six Sigma Certified
3. Windows XP and Vista Assessment
4. Information Security
5. @ Home Networking
6. Cisco Network Technologies
7. MS. Windows 2003 Planning Active Directory PT.1
8. Mgmt. Courses:
Managing your Time and Stress Mgmt.
I.T Duties and Responsibilities
(BizTalk CallCenter and Global Solutions, Inc)
• On-line Network Maintenance
• Conducts on-line diagnostics and maintenance procedures prior to shift starts.
• Monitoring of daily network operations
• Logging and recording of required system logs especially in times of faults and outages.
• Update the FAQ sheet of Call Center Anywhere (CC@) operation and management.
• Set-up of CC@ configuration to facilitate the needs of the Supervisors, QA's and Agents.
• Facilitate the needs of the Agents regarding the seamless operation of CC@
• Provide assistance to MIS needs of the Back-Office, Supervisors and QA's such as network printing and File Maintenance.
• Generate EOD Reports required by management.
• System and CCA Monitoring (Calls routing,Pinging,Bandwidth)
• Switching CCA predictive Dialer
• Switching Leads Usage (Depends to the Leads Schedule)
• Hardware Maintenance
o Unkeep of all hardware devices so that it will maintain its good condition.
o Troubleshooting and repair at modular level of all devices.
o Cabling and proper connectivity of network components.
o Installation of new devices related to network operations.
• Software Maintenance
o CC@ administration of Servers and all workstations.
o Leads management, recycling and uploading.
o Operating System Administration of all workstations.
o Installation and deployment of all third party software as required by management.
o Conduct short trainings to agents regarding proper use of CC@, Microsoft Operating Systems and other third party software being used.
o Facilitate and manage e-mail services for the network, which includes the Back Office.
Special Skills:
• VoIP / Cisco Hardphone /Softphone
• Cisco Call Manager 4.2
• Active Directory / OU Managing
• ?vaya Softphone / Hardphone / Avaya Cop
• Microsoft Exchange Server / SMS Server
• RIS Server (Remote Install Services)
•????PCDebug
• WAN / LAN
• Microsoft Server NT / 2000 / 2003
• SQL Server
• HTTP / FTP Site / Core FTP / DNS
• Censor Net
• Tandberg Video Conference unit / Cisco Polycom (Dome Phone Unit)
• TACACS / Cisco SW Configurations
• ?P Cop
/ Visual Route
• McAfee EPO 4.0 and Server Repository
• EyeQ360
• Citrix and BMC Remedy
• VPN / IPass
• ID Now
• DOS Scripting / Automation
• Script Logic Desktop Authority
Etc.
Educational Background and Attainment:
College:
Colegio San Agustin – Bacolod
Year Graduated:
2004
Course: Bachelor of Science in Computer Science (BSCS)
• Group Leader in Special Project I and II in Designing WEB PAGES of Agustinian Computer Society (ACS) of Colegio San Agustin.
• Group Leader in System Analysis and Design I and II in making Automated Payroll System of FERINCOR FERIA Ceramics Industrial Corporation.
• Group Leader in Compiler Design.
• One of the Leaders in Conducting and Surveying the System Requirements (Software) needed by General Nutrition Center or GNC, Bacolod Branch.
• an Apprentice in Pag-IBIG Fund, (HDMF) Home Development Mutual Fund under Commission on Audit (COA) Dept.
• attends the Seminar in Artificial Intelligence (AI)/ Robotics.
• Undergo training in Programming Design Work Shop in Informatics Computer School.
• A member of Agustinian Computer Society (ACS).
• A member of Agustinian Information Technology (AIT).
• Undergo Seminar in Code of Ethics for I.T. Professional.
• Attended several computer’s seminar and conferences.
References Furnished Upon Request
I hereby certify that the data contained herein are true and correct.
Bobby C. Qua Jr.