I have over 15 years of experience in customer service, team leadership, and administrative support across both corporate and remote roles. I’ve led teams of up to 18 agents, conducted quality audits, improved service processes, and developed training materials. Currently, I work remotely as a Client Executive at Accelerate Agency, managing databases and coordinating tasks using Airtable,
Experience: 10+ years
I have over 15 years of customer service experience in both corporate and remote settings. I’ve led teams, handled escalations, audited service quality, and supported clients across various industries. At Sitel and Amicassa, I coached agents, improved service processes, and managed quality audits. At Robinsons Land, I resolved client concerns and managed account communications. Currently, I support client services remotely at Accelerate Agency and have worked with clients in Austria and Australia on research and marketing. I bring strong communication, problem-solving, and coordination skills to every role.
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
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