Data Analyst

Overview

Looking for part-time work (4 hours/day)

at $1.82/hour ($160.00/month)

Undergraduate, Bachelor of Science in Architecture

Last Active

March 26th, 2014 (3916 days ago)

Member Since

March 26th, 2014

Profile Description

I have a diverse experience in the fields of Customer Service, Technical Support and Information Technology. I started my career with a BPO company as a Customer Service Representative for a major US telecommunications company taking in calls for both customer service and technical support before moving to the back office support as a billing research agent responsible for responding to inquiries related to general/billing questions, service requests, order status and account maintenance.
Having acquired enough technical skills, I then ventured into a Technical Support post initially supporting a leading US brand of triple-play telecommunications services of broadband Internet, IP telephone and IPTV services. This did not last long though as I was headhunted to transfer to a UK-based consumer television and video on demand service with almost the same responsibilities as my previous post. The merging of this company to another led me to look for a better career growth opportunity elsewhere.
I currently work for an Australian Education Management organisation that delivers better job outcomes by offering further education to qualified candidates. I spearheaded the leads generation segment in the Philippines starting out as a Data Analyst to a Reports Analyst. With additional responsibilities including training of new staff and with a range of key contributions in the business process leading to the account's success growing from a one-man account myself and now to 60+ people to support the sales team in Australia, my current title now is a Subject Matter Expert supporting the whole floor with my special set of knowledge and skills acquired from this particular endeavor.