Banking Operations Specialist | Fraud & Disputes Analyst | Customer Support Spec

Overview

Looking for part-time work (4 hours/day)

at $4.98/hour ($480.00/month)

Bachelors degree

Last Active

July 6th, 2026 (7 days ago)

Member Since

November 22nd, 2020

Profile Description

Seeking part-time employment during graveyard hours in the Philippines.
I bring extensive experience in banking and customer service, specializing in account management, dispute resolution, and customer support across diverse financial institutions. My current role at JPMorgan Chase & Co. as an Account Specialist focuses on banking operations and customer complaint resolution.
Previously, as a Chatbot Manager at HSBC for two years, I successfully implemented solutions that enhanced customer engagement and streamlined operations. I have a proven track record of improving customer experience through effective process optimization, proactive engagement, and strategic problem-solving.
Equipped with strong analytical skills, a comprehensive understanding of financial products and services, and exceptional communication abilities, I am committed to delivering results and fostering long-term client relationships in dynamic environments.
I hold a B.S. in Psychology and have completed a TESDA-accredited call center training course.
Core Service Areas:
• Customer Service & Support:
- Direct customer assistance (via phone, chat, email, or other channels).
- Handling inquiries, providing information, and guiding customers.
- Proactive customer engagement.
• Account Management:
- Managing client accounts, including record keeping and status updates.
- Assisting customers with account-related issues or requests.
- Fostering long-term client relationships.
• Dispute Resolution & Complaints Handling:
- Investigating and resolving customer complaints.
- Mediating disputes and finding satisfactory solutions.
- Escalating complex issues when necessary.
• Banking Operations Support:
- Performing back-office banking tasks (e.g., transaction processing, data entry and management, reporting and documentation, account closures).
- Ensuring compliance with banking procedures.
- Assisting with operational aspects of financial services.
• Digital Customer Engagement & Optimization:
- Managing and optimizing chatbot interactions.
- Implementing solutions to enhance digital customer experience.
- Streamlining online customer service processes.
Digital Toolset:
• Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams)
• Customer Relationship Management System (Salesforce)
• Amazon Connect
• LiveChat
• Confluence
• Zoom
• Slack
• ----------
• Google Drive
• Canva