CC Inbound Sales Service Rep

Overview

Looking for full-time work (8 hours/day)

at $50.00/hour ($8,800.00/month)

Bachelors degree

Last Active

September 27th, 2023 (217 days ago)

Member Since

November 22nd, 2020

Profile Description

My current role in our company is to assist customers on their banking enquiry. I specialize in credit & debit card queries, raising dispute claims, processing payments (BACS), booking appointments, raising indemnity claims, setting up Standing Orders, reporting lost and stolen cards and assisting customers with their online banking access.

I am skilled in conversing with multiple client simultaneously through chat, I'm also verse in communicating in english over the phone. I am also apart of our chat bot team who monitors and records CHAT BOT (artificial intelligence who greets and assist customers through chat before being connected to a live agent) errors in order to lessen mistakes in the future to ensure customer satisfaction.