Workforce Analyst

Overview

Looking for full-time work (8 hours/day)

at $3.75/hour ($727.27/month)

College Level

Last Active

January 6th, 2022 (1610 days ago)

Member Since

March 26th, 2014

Profile Description

Hi, I am Jamie and I am currently working as a Workforce (Real time Analyst) for more than 5 years now. I worked as a Technical support agent for a year and Customer service agent for a year and a half for US based clients. Below are the main roles for the positions I had. 

Technical/Customer service agent role:
- Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps
- Improves client references by writing and maintaining documentation
- Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Real time Analyst role:
- Manages daily / intraday staffing levels according to business needs
- Assists in managing intraday processes in support of operations to achieve business objectives to meet  the target grade of service while maximizing efficiency and productivity
- Prepare VTO / OT guidance and real time performance trending to ensure that financial capability and business target are maximized
- Run real time reports helpful in managing intraday service metrics
- Analysis of historical, real time and projected performance for internal and external stakeholders

General skills:
- Knowledgeable in MS office applications (Word, Excel, Powerpoint, Outlook)
- Data Analysis
- Time management
- Team player
- Experience using injixo, CMS

In all these, I can definitely say that I'm competent in any job that will be assigned to me. I am willing to try and learn new things to expand my knowledge and skills.