• Taking Supervisory Calls for Expedia.com
• Support and provide superior service to the costumers
• Use questioning and listening skills that support effective telephone communication
• Effectively deal with job stress, angry callers, and upset customers
• Apply the elements of building positive rapport with different types of customers over the phone
• Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects
• Meets commitments to customers
• Display Time flexibility towards shifts as per work floor requirements
• Other tasks assigned by immediate superior
• AMADEUS and SABRE GDS trained.
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Sara Brumfield
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