I worked for almost eight years in relation to customer service.
I have been a Quality Assurance Specialist at Transcom Worldwide for two years. I monitored agents for call quality compliance, and I'm also responsible in coaching and evaluating agents for improvement, as well as giving commendations.
And the rest of 6 years, I've been a customer service representative of various BPO companies, like the INFOnxx, which is a directory assistant, then Peoplesupport, where I handled cancellation and modification of international airline tickets, then Acquire Asia Pacific, which I handled internet related issues.
I have knowledge and skills with Microsoft Word and Excel and I can type fast -- 60 words per minute.
I can go faster with more practice.
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Davonna Willis
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