Results-driven and versatile professional with extensive experience in banking and finance, customer support, operations, sales and marketing, and administrative support. Skilled in data encoding, research, information gathering, and using Microsoft Office tools, Google Workspace, Office 365, CRM systems, and banking platforms.
Experienced in the BPO industry as a Workforce Specialist and Technical Support Representative, handling real-time monitoring, internet troubleshooting, product inquiries, and after-sales support. Knowledgeable in Lotus Notes, Oracle, EMARS, e-Workforce Management, Avaya CMS Supervisor, Service Desk, SharePoint, SAP, and Real-Time Monitoring (RTA/RTM).
Background also includes roles in manufacturing as a Document Controller, Engineering Assistant, and MPS Planner, with working knowledge of AutoCAD, SolidWorks, CorelDRAW, Canva, other online design/editing tools, electronic-related work, wiring harness, and basic computer troubleshooting.
A flexible, fast-learning, and detail-oriented professional who can adapt quickly to different work environments and work effectively both independently and within a team.
Experience: 10+ years
Experience: 10+ years
Experience: 2 - 5 years
Experience: 10+ years
Experience: 10+ years
Experience: 5 - 10 years
Experience: 10+ years
Experience: 2 - 5 years
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