Virtual Assistant

Overview

Looking for part-time work (2 hours/day)

at $7.00/hour ($308.00/month)

Bachelors degree

Last Active

June 9th, 2024 (188 days ago)

Member Since

March 17th, 2014

Profile Description

I have over 13 years of professional experience in customer service with more than 7 years of experience as a Virtual Assistant.
I'm well-organized, customer-focused, and goal-oriented. I get results by working towards exceeding client expectations. I work well both independently or with a team. My BPO experience was with OrangeUK(Everything Everywhere), Sprint Collections, and IBM. I have experience in Virtual Assistance for an e-commerce shop in Amazon US & UK. And Telemarketing work done for US Business Insurance, as well as Google Adwords Listing Services for Lawyers and Law firms. I have worked as an ISA for a top-performing real estate team under Keller Williams and right now I'm working as a Virtual Assistant where I help my client manage the company as a whole. I keep track of databases, coordinate and support colleagues, and deal with the marketing side of the company in general, managing social media accounts and creating engaging graphical content for the company's Instagram, Facebook, and LinkedIn.
Work Experience Details:My first job was with Convergys Philippines Services. We take care of Pay Monthly customers as front-line representatives for Orange UK(Everything Everywhere). My job was to address all billing concerns the customer may have, including lengthy bill computations. We were also trained in technical support so if they had any problems with their phone we could also help them fix it, and if necessary order a replacement for them. I was addressing Customer service, Billing and Technical Support for customers who would call into our contact center. Other times we would be the ones to call the customer to ensure we give them the best possible customer service. Over time, we were trained as an all around customer service representative able to take care of many queries regarding roaming rates, specific problems with the customers' phone, taking payments, issuing refunds, and assisting in upgrading. 
I also worked for Sprint as a Collections Agent where we would come up with great solutions that help both the company and the customer. There I was able to improve my negotiation skills while ensuring everyone comes out a winner. I also worked with IBM as an Entitlement Coordinator supporting Hardware processes where we research the customers' eligibility for service in multiple internal databases simultaneously. We were responsible for authorizing technicians to service hardware including desktops, laptops, storage units, servers, and mainframes.
I have recent experience working online as a Telemarketer/Appointment Setter. I also have experience working as a Virtual Assistant for an Amazon Store selling in the US and UK. As always, I bring my experience as well as my customer mindset to any job I do. I look forward to working with you to improve your business and exceed expectations.
Right now I'm working with with a company the provides virtual leverage solutions. I work directly with the owner as a Virtual Assistant to help her run the business by coordinating meetings, social media, colleagues, marketing, and more. I'm looking for part-time work that I can do for 10-15 hours a week.