Workforce Analyst

Overview

Looking for full-time work (8 hours/day)

at $2.34/hour ($454.55/month)

College Graduate

Last Active

March 16th, 2014 (4463 days ago)

Member Since

March 16th, 2014

Profile Description

- Administration of Community WFM
- Track, analyze and report center and agent performance with reports from Community and ACD
- Analyze and report historical data and trends and develop forecast models
-Generate long-term and short-term forecasts
- Manage employee information changes
- Manage scheduling process
- Manage proactive approval and denial of discretionary activities; such as vacations, trainings, meetings
- Lead weekly and daily staffing review meetings with management and intraday analysts detailing previous and current week’s performance and forecasted performance of remainder of current week and next week, while also identifying risks
- Generate new forecast when current day forecast has high deviation from actual
- Perform other duties and assignments as directed