Application Support Lead

Overview

Looking for part-time work (4 hours/day)

at $3.41/hour ($300.00/month)

Master of Science in Computer Engineering

Last Active

March 13th, 2014 (3930 days ago)

Member Since

March 14th, 2014

Profile Description

- web application support
- leading a team
- supporting customer reported issues
- querying data for customers
- respond and assist to customer inquiries
- blogging
- data analyst
please see my credentials below:
Application Web Support Lead: Emerson Process Management Philippines – Fisher Rosemount Systems Inc Philippines
January 2008 to present
Duties and Responsibilities:
• Lead a team for supporting customer Guardian related issues ensuring that issues are addressed and resolved for the target issues closure rate, web performance monitoring, system’s XML registrations processing and in >> Ensure that the Calls Closure Rate target for 24hrs and 7days are met
• Contribute on developing and meeting the requirements set on the SLA and OLA
• Point of contact in the Monthly MS Updates and Knowledge Base Articles system matching
• Serve as lead/consultant of Product Engineering of Guardian website for all Emerson product lines
>> Identify workarounds for product issues and file/raise when a hotfix is suspected or required to solve a product issue.
>> Involve in the product engineering of web application designs and web enhancements/improvements
• Responsible for providing technical support, consultation and remote diagnostics for the DeltaV/PlantWeb, Ovation and AMS systems subscribed to Guardian website for all end user customers and engineering organizations in all world areas AP/NALA/EMA.
>> This involves troubleshooting, problem analysis and providing solutions to hardware, software, installation, configuration, integration and application inquires.
• Point of escalation for issues which are cannot be resolved by Tech Support Engineers
• Successfully works to reduce product problem resolution time and initiates and supports efforts to develop training and troubleshooting resources (e.g. procedures, diagnostics, and documentation).
>> Create document procedures regarding Call/Issue Resolution and Escalation process
• Communicates & coordinates with LBP/FSO, Technology, Marketing and Manufacturing to resolve customer product problems at a local and global level, correct product issues, and gives input on product direction.
• Maintains ownership of all customer problems receives and provides timely updates and sets the escalation priority.
• Collaborate with the Software developers, Test team and IT in correcting product issues and new product release deployment
• Involves in the Red-Zone and Post production testing during product production rollouts
• Report product discrepancies/bugs found in the defect tracking system SoFront and Team Foundation Server
• Perform laboratory activities in reproducing customer product issues and troubleshooting
• Monitor the progress of each call by developing metrics for measurement to ensure that all applications are customers issues are attended, provided solutions and met the target closure rate
• Conduct product overview and features training and troubleshooting skills to Technical Support Engineers
Web Specialist: MSI-ECS (Phils.) Inc. – Jan 2007 to Jan 2008
Duties and Responsibilities:
• Perform web development application systems and designing
• Develop and maintain the MSI-ECS Web Content Management
• Perform requirements gathering, documentation and web application prototype creation
• Ensure of the MSI-ECS Website 100% update
• Create and develop new system facilities for the MSI-ECS Website
• Part of the creation of the company’s different system web application systems
• Develop and perform web facilities and product ads design
• Monitor and maintain web hits and logs
• Develop Content Management System
• Develop Product Management System
• Develop Serial Tracking System
• Administration of Web Server 2000 & 2003
• Administration of IIS
• Administration of SQL Database
Instructor III : MAPUA Institute of Technology (Intramuros and Makati) – October 2005 to Jan 2007
• Teaches both Engineering and IT students for subjects such as Digital Design, Logic Circuits & Advanced Logic Circuits, Computer Programming, Web Development
Instructor: Technological Institute of the Philippines (Manila) – June 2004 to October 2005
• Teaches both Engineering and IT students for subjects such as Digital Design, Logic Circuits & Advanced Logic Circuits, Computer Programming, Web Development
TECHNICAL SKILLS
? Web Technologies:
HTML, CSS, JavaScript, VBScript, ASP, Microsoft SQL Server 2000, 2003,
2005 and 2008, IIS Administration, MS Sharepoint Administration
? Multimedia:
Macromedia Dream Weaver, Adobe PhotoShop, Macromedia Flash
? Programming Languages:
ASP.Net, ASP, C, Visual Basic 6.0, Java, Assembly Language
? Databases:
Microsoft SQL, Oracle Fundamentals
? Network Administration:
Cisco
? Operating System:
Windows 98, 2000, XP, Vista, Windows7, WinServer2k3, Linux and Solaris Fundamentals
? MS Office Application:
MS Word, MS PowerPoint, MS Excel, MS Access, MS Publisher, MS Visio, MS Project ;
? Circuit Design Software:
ORCad, Workbench (4 yrs experience), MPLAB (2 yrs experience),
Circuit Maker (3 yrs experience)
EDUCATIONAL ATTAINMENT
Master of Science in Engineering with specialization in Computer Engineering (Graduated: March 31, 2007)
PLM (Pamantasan ng Lungsod ng Maynila)
Intramuros, Manila Philippines
Thesis: Microcontroller-Based Patient Medication Monitoring System Embedded in SMS Technology
Bachelor of Science in Computer Engineering (Graduated: April 23, 2004)
PUP (Polytechnic University of the Philippines)
Sta. Mesa, Manila Philippines