My first experience as a Customer Service Representative was from November, 2010 until July, 2011. I worked for Teletech Sta. Rosa, Laguna Philippines Site.
As a billing consultant, I was responsible for handling billing concerns by Telstra costumers.
Telstra is the leading telecom provider of Australia.
I was also given an opportunity to be one of the pioneer consultants for Sutherland Global Services, Carmona, Cavite Philippines.
I
worked in Sutherland as Billing and Sales Representative for AT&T Uverse from July, 2011 until September, 2013.
I was a consistent top-seller for the said company.
Presently, I am employed as a Technical Support Specialist for West Contact Services which caters COMCAST's US clients. As a Technical Support, I am responsible in fixing customers' problem with their cable services.
Basic over-the-phone tv troubleshooting.
I am well-versed in MS Office such as Word, Powerpoint and Excel. Knowledgeable in using email and internet.
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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