Customer service representative

Overview

Looking for full-time work (8 hours/day)

at $1.32/hour ($254.55/month)

Undergraduate

Last Active

March 3rd, 2014 (4477 days ago)

Member Since

March 3rd, 2014

Profile Description

RESPONSIBILITIES:
1. Answer customer inquiries about their credit card/s.
2. Authenticate the customer's identity.
3. Analyze customer's issues and owning it from start to finish.
4. Help the team get a high CSAT score by providing outstanding service to loyal, new and possible customers.
5. Remove security hold and place a clearance on the credit card account depending on the customers concern.
6. Identify possible fraud schemes.
7. Help the customers in reporting fraud transactions on their credit card.
8. Go to work prepared and on time.
9. Avoid absences.
ACCOMPLISHMENTS:
1. Never been absent without a valid reason.
2. Awarded as BEST AGENT for having the LOWEST AHT.
3. Got 9 out of 10 VERY SATISFIED customer satisfaction survey in 1 month.r