When it comes to technical skills , I am familiar with most of the parts of the computer that entails internet connections since I have done some training with my previous employer.
I trouble shoot customers concerns regarding their connections. It can also be related to customer service since I have undergone training for proper phone etiquette in assisting customers with their concerns. Part of that I am very patient and have dealt with i-rate customers so what I do is that I listen first to their concern, address their concern and then make a resolution for their concern. If all has been exhausted with my tools then that is the time I escalate the concern but of course I let the customer know what is happening with their account so that they would be able to follow. When it comes to sales, I make sure that the customer's concerns are all answered. Then I give some positive points about the product, introduce and let them know on how it can be beneficial to their needs. My goal for the sale is to make them say yes. The more questions they ask, it means the more they are possibly going to say yes so I give them all the answers that they need to know about the product. I also have basic knowledge on MS
Word, Powerpoint and Excel. When it comes to Skype, I know how to navigate simple tasks like screen sharing. Now as a Quality analyst before, even though I have been trained in a very limited time, i was able to familiarize myself with the parts of the website and how to navigate Word press of the website since I have been doing data entry of some. And part of my job is to see if all the request of the client has been met on his website. Part of that I also communicate with the client on how their website should look like and then I will communicate with the programmer of the possibility of it. I am quite dependent on my job and open to new learning. I figure things out if needed and always look for possibilities. I hope that I could be part of your company and work for you for a long time. Since I have been longing to work in long terms.
That's it for now. Thank you for giving some time in reviewing my profile.Have a great day ahead.
“I can find little blocks of time to focus so we can scale this business.”
Clearman Lawyers
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