Customer Service/Administrative Assistant

Overview

Looking for full-time work (8 hours/day)

at $397,731.82/hour ($70,000,800.00/month)

Bachelors degree

Last Active

June 14th, 2017 (2738 days ago)

Member Since

February 24th, 2014

Profile Description

I have worked as a Payable Accountant for a forwarding company from 2001 to 2003.
Part of my job was to prepare check payments for our suppliers, bookkeeping and month end reporting.
After a year and a half, I moved to a company that produces newsprint for local and international market.
I was hired as Import Coordinator.
My main job was to facilitate importation of machinery spare parts.
I place order to foreign suppliers, arranging import shipments
(via air and sea freights), monitoring the arrivals in Philippines, the custom releasing process by the broker, until the delivery of parts or machines to plant.
Once the ordered parts are received and checked, I would have then to prepare the payment request, submit to the Accounting Department and monitor until the payment has been remitted to the supplier.
I also keep the records of each shipment which contains important dates, documents references, and costs.
I did this for three years.
Year 2007, I shifted to another carrier -- Facility Management Customer Service.
I started as a customer service and after 6 months, I was promoted to a Team Lead.
I handled a team of five.
The team was tasked to receive calls or emails requesting repair services for their facilities.
Busted lights, busted air conditioning units, broken chairs, wet floor, stuck elevator, etc are some examples.
Upon getting the request, we will then identify the service needed, contact the vendors that are available in the system and dispatch the request for service.
We also get calls and emails following up for the service that are not attended.
As Team Lead, I am in charge of escalations and complaints about anyone from my team, or jobs that were not handled properly and other task-related issues.
I also got involved with one-on-one coaching with the team based on the result of their individual performance audit being conducted by the QA Team from the head office in Milwaukee US.
After three years, I was offered to work for a Financial Investment Bank as part of their Facility Management team.
I worked as an associate with basically have the same line of tasks.
Last year, I quit the job and started a small business at home so I can have time to take care of my daughter.